Waiting Room Holiday Cabin Terms & Conditions
At the time of booking you are entering into an agreement with us, so please ensure that you understand and agree with our Terms & Conditions before booking.
Arrival and Departure
We ask guests to arrive between 4pm and 6pm and on day of departure to leave by 10am. To ensure that we are able to welcome you and to conduct a short tour we also ask that you let us know your planned times of arrival preferably 48 hours prior to your arrival date.
Arrival time outside of 16.00 – 18.00, we will do our best to accommodate. Please give us a call to discuss and arrange.
Accommodation - Bookings
In order to confirm your chosen booking a 25% non-refundable deposit for all bookings with check in dates of more than 10 weeks away is required. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable.
Payments can be made either on line using Paypal or BACS
A confirmation email of bookings will be sent once funds are cleared by our bank system. Please note all confirmed bookings are deemed to be legally binding.
Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email.
Any bookings handled by a third party (agency) on our behalf may be subject to different Terms & Conditions. For your safety and protection we advise that you check these.
Cancellations and Amendments
Where accommodation has been booked, in the unlikely event of a guest cancellation or part cancellation we will endeavour to re-let our accommodation. However if this is not possible we will make the following charges. In all cases of cancellations, deposits are non refundable. Guests who leave prior to planned departure date, no refund will be paid.
Any cancellation or amendment request must be sent to us by email. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality.
Cancellation insurance is available but will be a third party arrangement and not involve the Owners in any way. We strongly recommend that you take out Travel Insurance to cover all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
If you wish to change any detail of your confirmed booking we will try our best to make the change. However we cannot guarantee to be able to meet all change requests. Changes may incur an Administration charge. If a change is requested you will be advised at the time of the request if a charge will be made. Administration charges will not exceed £25.00 Please be aware any amendment will be made at the current price which may differ from the price at the time of the original booking. Please note any changes to dates in your booking may be classed as a cancellation of an original booking and may be subject to cancellation charges. We advise all guests to take out insurance cover.
Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
Cancellations by us
In the unlikely event that we should need to cancel your accommodation we will inform you immediately. All payments will be reimbursed in full. If you choose, we will make every effort to book /reserve comparable local accommodation on your behalf. If there are any additional charges for the first night of your stay we will pay the difference. Please note our liability does not extend beyond your first night stay.
Car Parking
Allocated off road parking spaces are available for guest use. Vehicles are parked at owners’ risk.
Children
Children under the age of 14 are welcome
There is space for 2 children from £20 per child per night under the age of 14 years, sleeping on small double sofa bed. Bedding provided.
Space for 1 baby no charge. Please bring your own travel cot
Compliments & Complaints
We actively strive to ensure every thing is as good as it can be. We welcome your comments both positive and developmental. If you do have a complaint then we ask you tell us immediately. Our philosophy is if we know about your complaint, we can do something about it. Equally all compliments are welcome.
Damages & Breakages
We understand that breakages do happen. However you are responsible and liable for breakages and damages which are caused to the accommodation or its contents. Please report any damage or breakages as they occur it is better for everyone if we can act to minimise damage and breakages as soon as possible. Normally, we do not charge for breakages but we reserve the right to charge for repair or making good if the damage is significant.
Data
During the course of booking we gather your contact data on computer. We would like to hold and use this to contact you after your departure with news and offers. We never share or sell this information. If you prefer us not to hold this information or contact you please let us know.
Disabilities
If you have any medical problem or disability that may affect your booking please tell us as soon as possible. We aim to ensure our accommodation can accommodate your need. We reserve the right to decline or cancel the booking.
Keys
Upon arrival you will be issued with a set of keys. You have full responsibility of the keys for the duration of your stay. If you lose a set of keys we will charge you £15.00 per set.
Liability
We do not accept any liability for any damages, loss or injury to any guest or their party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Missing items
We reserve the right to charge for missing items.
Pets
We do accept pets by prior arrangement. We work to the same standard as the Visit Britain “Pets Welcome” scheme and have pets ourselves. We hold a supply of some animal equipment for loan if need be. Please note we are situated in stocked farming country and all dogs must be supervised at all times. Do give us a call prior to booking to ensure your pet also enjoys their holiday.
Prices
We reserve the right to change our prices at any time. This does not affect existing confirmed bookings.
Smoking
Smoking is strictly not permitted in or around the accommodation at any time. Please note that anyone Smoking will be asked to leave immediately and a charged will be made for additional cleaning and deodorising incurred. No refund of monies paid due to early departure will be paid.
Special Requests
Special requests should where possible be agreed in writing at the time of booking. We try our best to meet your special requests but can not guarantee to always do so. Failure to meet your special request will not be a breach of our contract.
Termination Policy
We reserve the right at our discretion to terminate, without notice a guest booking where deemed necessary through unacceptable behaviour or as a result of actions likely to endanger or offend others. In such circumstances no refunds will be made.
Website and or Brochure details
We aim to ensure that information provided is accurate. However from time to time changes take place and our advertised information is not 100% up to date. This situation is rare and we make reasonable efforts to ensure it does not happen. We take no responsibility for inaccurate information expect where it has arisen out of negligence.
The Property
You can arrive after 16.00 hours on the day of arrival and you must leave by 10.00am on the last day. If you choose to arrive later than 18.00 hours please inform us. If you fail to arrive by 12 noon of the day following your planned arrival date we will treat your absence as a cancellation by you. No refund of monies paid will be made. We reserve the right to request a monetary security deposit on arrival. You will be advised if we choose to request this at the time of booking. This will be refunded when you leave less any costs for breakages or damage if applicable.
You and all members of your party agree to not to use the property for any unlawful or commercial purpose including without limitation assigning or subletting it or otherwise allowing anyone to occupy who has not been previously accepted by us. You are responsible to us for the actual costs of any breakage or damage in or to the property along with any additional costs that may result – which are caused by you and/or any member of your party. We will request payment from you to cover such costs.
We are entitled at our discretion to refuse to hand over to you or to repossess the property if we reasonably believe you or any member of your party is behaving unlawfully, or if any damage is likely to be caused has been caused or is being caused. These circumstances will be treated as cancellation by you. You must not allow more people to stay in the property than the number as stated in the property advertising literature. Neither can you significantly change the composition of your party during your occupation. If you do any of these things we can refuse to hand over the property to you and/or repossess the property. If we have cause to do so this will be treated as a cancellation by you. No monies will be refunded. We will not be obliged to find alternate accommodation for you.
Access
We always aim to ask your permission and give notice when access is required. Access is kept to a minimum. In most cases it is not necessary. However, you must, if requested allow us or our representatives including workmen, access to the property at any reasonable time during your occupation of the property. Except in the cases of an emergency or where a problem needs to be sorted out immediately and you can not be contacted in time to ask, we are entitled to enter the property without giving prior notice.
Pets are allowed in the property. If you bring a pet with you it is not allowed on the beds or furniture. A pet should be supervised at all times and kept on lead in all areas other than the garden. Please also refer to “Pets” paragraph. We do not allow pets to be left in the property unsupervised. If you do so we can at our discretion repossess the property and charge for any breakages or damage caused as a result of your pet being left unattended.
Any questions please - just ask!
Arrival and Departure
We ask guests to arrive between 4pm and 6pm and on day of departure to leave by 10am. To ensure that we are able to welcome you and to conduct a short tour we also ask that you let us know your planned times of arrival preferably 48 hours prior to your arrival date.
Arrival time outside of 16.00 – 18.00, we will do our best to accommodate. Please give us a call to discuss and arrange.
Accommodation - Bookings
In order to confirm your chosen booking a 25% non-refundable deposit for all bookings with check in dates of more than 10 weeks away is required. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable.
Payments can be made either on line using Paypal or BACS
A confirmation email of bookings will be sent once funds are cleared by our bank system. Please note all confirmed bookings are deemed to be legally binding.
Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email.
Any bookings handled by a third party (agency) on our behalf may be subject to different Terms & Conditions. For your safety and protection we advise that you check these.
Cancellations and Amendments
Where accommodation has been booked, in the unlikely event of a guest cancellation or part cancellation we will endeavour to re-let our accommodation. However if this is not possible we will make the following charges. In all cases of cancellations, deposits are non refundable. Guests who leave prior to planned departure date, no refund will be paid.
Any cancellation or amendment request must be sent to us by email. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality.
Cancellation insurance is available but will be a third party arrangement and not involve the Owners in any way. We strongly recommend that you take out Travel Insurance to cover all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
If you wish to change any detail of your confirmed booking we will try our best to make the change. However we cannot guarantee to be able to meet all change requests. Changes may incur an Administration charge. If a change is requested you will be advised at the time of the request if a charge will be made. Administration charges will not exceed £25.00 Please be aware any amendment will be made at the current price which may differ from the price at the time of the original booking. Please note any changes to dates in your booking may be classed as a cancellation of an original booking and may be subject to cancellation charges. We advise all guests to take out insurance cover.
Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
Cancellations by us
In the unlikely event that we should need to cancel your accommodation we will inform you immediately. All payments will be reimbursed in full. If you choose, we will make every effort to book /reserve comparable local accommodation on your behalf. If there are any additional charges for the first night of your stay we will pay the difference. Please note our liability does not extend beyond your first night stay.
Car Parking
Allocated off road parking spaces are available for guest use. Vehicles are parked at owners’ risk.
Children
Children under the age of 14 are welcome
There is space for 2 children from £20 per child per night under the age of 14 years, sleeping on small double sofa bed. Bedding provided.
Space for 1 baby no charge. Please bring your own travel cot
Compliments & Complaints
We actively strive to ensure every thing is as good as it can be. We welcome your comments both positive and developmental. If you do have a complaint then we ask you tell us immediately. Our philosophy is if we know about your complaint, we can do something about it. Equally all compliments are welcome.
Damages & Breakages
We understand that breakages do happen. However you are responsible and liable for breakages and damages which are caused to the accommodation or its contents. Please report any damage or breakages as they occur it is better for everyone if we can act to minimise damage and breakages as soon as possible. Normally, we do not charge for breakages but we reserve the right to charge for repair or making good if the damage is significant.
Data
During the course of booking we gather your contact data on computer. We would like to hold and use this to contact you after your departure with news and offers. We never share or sell this information. If you prefer us not to hold this information or contact you please let us know.
Disabilities
If you have any medical problem or disability that may affect your booking please tell us as soon as possible. We aim to ensure our accommodation can accommodate your need. We reserve the right to decline or cancel the booking.
Keys
Upon arrival you will be issued with a set of keys. You have full responsibility of the keys for the duration of your stay. If you lose a set of keys we will charge you £15.00 per set.
Liability
We do not accept any liability for any damages, loss or injury to any guest or their party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Missing items
We reserve the right to charge for missing items.
Pets
We do accept pets by prior arrangement. We work to the same standard as the Visit Britain “Pets Welcome” scheme and have pets ourselves. We hold a supply of some animal equipment for loan if need be. Please note we are situated in stocked farming country and all dogs must be supervised at all times. Do give us a call prior to booking to ensure your pet also enjoys their holiday.
Prices
We reserve the right to change our prices at any time. This does not affect existing confirmed bookings.
Smoking
Smoking is strictly not permitted in or around the accommodation at any time. Please note that anyone Smoking will be asked to leave immediately and a charged will be made for additional cleaning and deodorising incurred. No refund of monies paid due to early departure will be paid.
Special Requests
Special requests should where possible be agreed in writing at the time of booking. We try our best to meet your special requests but can not guarantee to always do so. Failure to meet your special request will not be a breach of our contract.
Termination Policy
We reserve the right at our discretion to terminate, without notice a guest booking where deemed necessary through unacceptable behaviour or as a result of actions likely to endanger or offend others. In such circumstances no refunds will be made.
Website and or Brochure details
We aim to ensure that information provided is accurate. However from time to time changes take place and our advertised information is not 100% up to date. This situation is rare and we make reasonable efforts to ensure it does not happen. We take no responsibility for inaccurate information expect where it has arisen out of negligence.
The Property
You can arrive after 16.00 hours on the day of arrival and you must leave by 10.00am on the last day. If you choose to arrive later than 18.00 hours please inform us. If you fail to arrive by 12 noon of the day following your planned arrival date we will treat your absence as a cancellation by you. No refund of monies paid will be made. We reserve the right to request a monetary security deposit on arrival. You will be advised if we choose to request this at the time of booking. This will be refunded when you leave less any costs for breakages or damage if applicable.
You and all members of your party agree to not to use the property for any unlawful or commercial purpose including without limitation assigning or subletting it or otherwise allowing anyone to occupy who has not been previously accepted by us. You are responsible to us for the actual costs of any breakage or damage in or to the property along with any additional costs that may result – which are caused by you and/or any member of your party. We will request payment from you to cover such costs.
We are entitled at our discretion to refuse to hand over to you or to repossess the property if we reasonably believe you or any member of your party is behaving unlawfully, or if any damage is likely to be caused has been caused or is being caused. These circumstances will be treated as cancellation by you. You must not allow more people to stay in the property than the number as stated in the property advertising literature. Neither can you significantly change the composition of your party during your occupation. If you do any of these things we can refuse to hand over the property to you and/or repossess the property. If we have cause to do so this will be treated as a cancellation by you. No monies will be refunded. We will not be obliged to find alternate accommodation for you.
Access
We always aim to ask your permission and give notice when access is required. Access is kept to a minimum. In most cases it is not necessary. However, you must, if requested allow us or our representatives including workmen, access to the property at any reasonable time during your occupation of the property. Except in the cases of an emergency or where a problem needs to be sorted out immediately and you can not be contacted in time to ask, we are entitled to enter the property without giving prior notice.
Pets are allowed in the property. If you bring a pet with you it is not allowed on the beds or furniture. A pet should be supervised at all times and kept on lead in all areas other than the garden. Please also refer to “Pets” paragraph. We do not allow pets to be left in the property unsupervised. If you do so we can at our discretion repossess the property and charge for any breakages or damage caused as a result of your pet being left unattended.
Any questions please - just ask!
